The short version: most orders arrive in 8–15 business days. You have 30 days from delivery to request a return, refund or exchange for an item that arrived wrong or faulty. We cover approved return shipping. Please report problems promptly, ideally within 48 hours; this recommendation does not shorten the 30-day window.
On this page (6 sections)
Here is what to expect after you order, and how to get help if something is wrong. For questions about a specific order, contact us with your order number.
Delivery times and shipping
Shipping is free on all orders. We offer free shipping worldwide. Our usual delivery estimate is 8–15 business days from the date you place your order.
- Processing: 3–5 business days. We prepare your order for dispatch. Processing may take longer during peak periods.
- Transit: 5–10 business days. Delivery begins after dispatch. Our shipping partners include FedEx, UPS, USPS and DHL.
These are estimates, not a guaranteed arrival date. If your order is delayed, contact us for an update. Where applicable law requires a delay notice, a choice to accept a delay or a cancellation and refund, those rights still apply.
Tracking your shipment
We email tracking information when your order ships. Keep your confirmation and tracking emails so you can check progress. If a message is missing, check your spam folder or contact us using the email address on your order.
Returns, refunds and exchanges
You may request a return, refund or exchange within 30 days of delivery if your item:
- Is incorrect or does not match the ordered specifications.
- Has a manufacturing defect.
- Was damaged during shipping.
Please inspect your order on arrival and report any problem promptly, ideally within 48 hours of delivery. This helps us review the issue; it does not shorten your 30-day request window.
How to request a return
- Contact us before returning the item. Include your order number, a description of the problem and clear photographs or video.
- Keep the item in its original condition. Leave all labels attached while we review your request.
- Wait for approval and instructions. We provide a free return label for approved returns. Do not send an item back without approval. Do not use our business contact address as a return destination unless we instruct you to.
- Return the item as instructed. Refunds or exchanges are processed after the returned item is received and inspected.
For an issue not listed above, contact us so we can review your circumstances. This policy does not limit rights that cannot be excluded under applicable law.
Order changes and cancellations
For an ordinary change or cancellation, contact us within 48 hours of placing your order and before dispatch. Both conditions apply. Give us your order number and describe the change you need.
After dispatch, follow the return process if your item has an eligible issue. Legally required rights for delayed shipments or other protected circumstances are separate from this ordinary cancellation window.
Need help with an order?
Email support@vipexquisette.com or contact us at +1 (816) 652-9990. For order questions, include your order number and the email used at checkout. Please do not send card numbers, security codes or passwords.