On this page (12 sections)
Here are answers about our products, delivery, returns and payments. Can’t find what you need? Contact us, and we will help. If your question is about an order you have placed, include your order number.
What does FasPurse sell?
We sell high-quality 1:1 replica bags, shoes, suitcases, jewelry and accessories inspired by more than 20 designer brands. They are replicas, not original designer products. Explore the photographs, measurements and product details to choose a piece for everyday wear or a gift.
How much is shipping, and how long does delivery take?
Shipping is free on all orders. Our usual delivery estimate is 8–15 business days after you place your order: 3–5 business days for processing, then 5–10 business days in transit. Peak periods may take longer. See our shipping, returns and refunds policy for details.
How do I check my order?
Look for your order confirmation email after placing an order. We send a separate email with tracking information when it ships. If you cannot find either message, check your spam folder, then contact us with the email address you used at checkout.
Can I return an item or request an exchange?
You can request a return, refund or exchange within 30 days of delivery if an item is incorrect or does not match its specifications, has a manufacturing defect, or was damaged during shipping. Please inspect your order when it arrives and report any problem promptly, ideally within 48 hours. That recommendation does not shorten your 30-day request window.
Keep the item in its original condition with all labels. Contact us before sending anything back; approved returns receive a free return label. Read the full return steps and conditions.
Can I change or cancel my order?
For an ordinary change or cancellation, contact us within 48 hours of placing your order and before it has been dispatched. Both conditions apply. Include your order number and what you would like to change. This window does not limit separate rights you have for delayed shipments or under applicable law.
Do you offer discounts or promotions?
We offer first-purchase promotions. Before you order, check the current offer’s code, eligibility and expiry. Enter an eligible code at checkout, and check the total before you pay.
Which payment methods can I use?
Use one of the payment methods shown by the payment provider at checkout for your order. See payment methods for guidance.
My order failed, but I see a payment. What should I do?
Check the payment status before you place another order. A failed order message does not, on its own, show whether a payment was authorized or completed. Your bank or payment provider may show a pending authorization rather than a completed charge.
Check your confirmation email and your payment activity. If the status is unclear, contact us with your order number, the time of the attempt and the payment status you see. Your bank or payment provider can explain a hold or a declined payment. Do not send full card details.
Why was my card declined?
Check that your billing details match the details your card issuer holds. Your bank may need to approve an online or international purchase, and your card issuer can tell you the specific reason. Before you try again or choose another method, check whether an earlier attempt is pending or completed.
Are there extra checkout fees?
FasPurse covers taxes and payment-processing fees under our published payment policy. Review the order total before you confirm payment. If the total looks wrong or a discount is missing, contact us before you pay.
What information should I share with support?
Your order number, contact email and a description of the issue are usually the best place to start. Never send passwords, full card numbers or card security codes. Read our privacy policy for information about personal data.
How do I contact FasPurse?
Email support@vipexquisette.com or contact us at +1 (816) 652-9990. For order questions, include your order number and the email used at checkout. Please do not send card numbers, security codes or passwords.
Questions before you order are welcome too. You can also find our contact details and help links on the Contact us page.